Last Updated: 15th February, 2025

At tower-x.games, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Data Protection & Confidentiality Statement explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect:

We may collect the following types of information:  

• Personal Information: This includes your name, email address, date of birth, address, phone number, and government-issued identification information (e.g., Aadhaar, PAN card) that you provide during registration, KYC verification, or when contacting customer support.  
• Financial Information: This includes your bank account details, credit/debit card information, or other payment method details that you provide when making deposits or withdrawals.
• Device and Usage Information: This includes your IP address, browser type, operating system, device type, and information about your interactions with our website, such as pages visited, games played, and time spent on the site.
• Communication Data: We may collect and store records of your communications with our customer support team.
• Location Information: We may collect your approximate location based on your IP address to comply with legal and regulatory requirements.

2. How We Use Your Information:

• To Provide and Improve Our Services: To create and manage your account, process transactions, personalize your gaming experience, and offer customer support.
• To Comply with Legal and Regulatory Obligations: To adhere to KYC/AML regulations, prevent fraud, and comply with requests from law enforcement agencies. We comply with all data privacy laws including the Digital Personal Data Protection Act (DPDP)
• To Communicate with You: To send you updates, promotional offers, security alerts, and other relevant information.
• For Research and Analytics: To analyze user behavior, improve our website and games, and develop new features.
• To Enforce Our Terms of Service: To prevent cheating, collusion, and other prohibited activities.

3. Data Sharing and Disclosure:

We may share your information with:

• Trusted Third-Party Service Providers: Payment processors, KYC verification services, data analytics providers, and customer support platforms.
• Regulatory and Law Enforcement Authorities: If required by law, legal process, or government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.
• Affiliates: For business purposes like customer support, marketing and technical operations.  

4. Data Security:

We employ industry-standard security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, intrusion detection systems, and regular security audits. We use SSL encryption for all sensitive data transmission.  

5. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our data retention policies vary depending on the type of data:  

• KYC Data: Retained for a minimum of 5 years as per AML regulations.
• Transaction Data: Retained for a minimum of 10 years as per accounting and tax regulations.
• Account Data: Retained for as long as your account is active and for a period of 2 years after account closure.
• Communication Data: Retained for a period of 3 years.

6. Your Rights:

Under the DPDP Act, you have the following rights:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Correction: You can request correction of any inaccurate or incomplete data.  
• Right to Erasure: You can request deletion of your data, subject to certain legal exceptions.
• Right to Grievance Redressal: You have the right to lodge a complaint with the Data Protection Board of India if you believe your data has been mishandled.

To exercise these rights, please contact us.

7. Confidentiality:

We maintain strict confidentiality regarding your personal information and do not disclose it to any third parties except as outlined in this policy or as required by law. Our employees are trained on data protection and confidentiality and are bound by confidentiality agreements.

8. Changes to this Statement:

We may update this Data Protection & Confidentiality Statement from time to time. We will post the updated statement on our website.

9. Contact Us:

If you have any questions or concerns about this Data Protection & Confidentiality Statement, please contact us at:

Email: [email protected]Address: 8-2-293/82/A, Road No. 14, Banjara Hills, Hyderabad, Telangana, 500034, India